Everyone has questions. Sometimes they're obvious, sometimes they're random and bizarre. But when it comes to the normal everyday questions that people want answers to, we can certainly do that. So if you've got a question, scroll down and we'll see if we've been able to pre-empt yours with an answer below!
If your query is of urgent nature and is different from the set of questions below then do write to us at
cs@localbanya.com or call us on 8108844400 to get our immediate help.
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Q. So what is with selling groceries online?/ why should I buy groceries online?
Well it's simple: ‘the savings’! LocalBanya.com shoppers can expect the best prices in Mumbai on big brand grocery items because when we sell online, we can sell stuff cheaper. With fewer overheads, no parking lots or aisle shelves and store floors to pay for, we can concentrate on lower prices for you. At LocalBanya.com, you can expect to save on your regular grocery bill, with savings of up to 40% off on some items. Not only that, but buying groceries online takes away the drive to the store, battling for a car park, waiting at the checkouts and dragging your bulky bags home, free home delivery - no matter where in Mumbai you live!. Plus you only pay once you receive your order- Why go anywhere else?
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Q. Well, it sounds pretty good, how is it that you can offer discounted prices all round the year and other big supermarkets can’t?
It's simple. Our buyers are masters of seduction; we tell our suppliers that all our customers will turn up in their driveway if they don't give us a better-than-amazing deal on their products - it's a pretty compelling proposition. Needless to say, they comply. But in reality, our ability to source amazing deals on everyday groceries probably has something to do with the fact that we order huge amounts, have fast turnover, offer suppliers fast payment and have low overheads.
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Q. What kind of tempting products do you sell?
We mainly offer big name brands which are known and trusted and can be found in your local supermarket. Shoppers can expect everything from packaged foods like pasta, snacks, sweets and staples to household necessities such as cleaning products, soaps and detergents. There are also personal hygiene products such as toothpaste and nappies, cosmetics, pharmaceuticals... you name it and we have it. More than 7000 products are on offer, refreshed and increased each shopping day.
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Q. What about the products we are looking for and we don’t find them with you?
For the things you can’t find, let us know through our ‘suggest a product’ tab and we will try to make it available to you in no time.
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Q. Are there any pre-conditions for ordering groceries through LocalBanya.com?
Yes. You must register with 'LocalBanya.com' using a valid email-id and delivery address before shopping and your order value needs to be at least of Rs.500.
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Q. What areas in Mumbai do you deliver at? And are the rates the same?
We deliver all across Mumbai except Thane, Vashi & Navi Mumbai (coming soon). The rates remain the same anywhere and everywhere in Mumbai !
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Q.How do I look for a particular product?
You can use our browse aisles to see the entire catalogues, or you can search for an item using the search bar. In case of any difficulty kindly call us on 810-88-444-00
Q. How do I shop for groceries using LocalBanya.com?
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Q.What is My Account?
We've made it easy for you to view and update your account any time through "My Account". "My Account" allows you view all your previous transactions at LocalBanya.
You can
- manage/edit/add to all your personal data like address, phone numbers,
- change your password
- View your orders
- View your banya points
- Track your order
"My Account" is your personal details account where details such as name, address, email address and phone number are stored. It has to be created the first time you place an order . Next time when you order you are required to provide us only your email id and password.
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Q. Is there a way to look through my past shopping bills? Can I use my past orders to make a new one?
On the homepage tabs you can click on 'My Usuals' or go to 'My Accounts' and you will see you past order history. Check/ uncheck what you need and order. You can also add more products by browsing our 'Aisles' to complete the order.
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Q.How do I know my order has been confirmed?
Once you select confirm, your order is immediately processed internally and you receive a confirmation mail on the email address associated with your account. In this mail you will be provided with a unique Order ID (eg. LB49840101) , a listing of the item/s you have ordered and an expected time of delivery.
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Q. Why do I get a pop-up 'maximum permissible quantity is …'?
We are a consumer centric business purely. In order to avoid fraudulent use of our services; we have set a maximum permissible quantity for a single order. We also have limits for special offers we run from time to time. If you need more than the permissible quantity, please call us on customer care on 810-88-44400 and we will fix it for you.
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Q. Can I make changes to my shopping bag before or after placing an order?
Before: Yes, till you haven't confirmed the order, the shopping bag will not reflect in our system. You can simply add/remove items from the shopping bagby clicking the 'Delete' to remove or, 'Add' to add items you like to add.
After: If you have confirmed an order and need to change it you can call our customer care on 810-88-44400 and we will make the changes for you.
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**Q.How do I check which items were not available from my order? Will someone inform me about the
items unavailable in my order before delivery?
You will receive a call from our customer service incase that happens. Your bill will be edited & refund for online payments will be made effective immediately.
We deliver all across Mumbai (does not include Thane & Vashi Districts)
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Q. What are the delivery charges?
LocalBanya provides free delivery on all items if your total order amount is INR 500 or more for normal delivery times. LocalBanya charges INR30 for express Delivery.
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Q. What is the estimated delivery time?
We deliver between 09:00 am – 12:00 am & Monday – Sunday all across Mumbai. Simply, select any of the delivery options most comfortable for you-
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Normal Delivery: its Free.
Chose a time slot for the next day or up to next 14 days.
Different time slots are -
- 9:00 am – 11:00 am
- 12:00 am – 2:00 pm
- 3:00 pm – 5:00 pm
- 6:00 pm – 9:00 pm
- 10:00 pm – 12:00 pm
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Express Delivery: Chargeable at INR30. Place an order before 12:00 pm and get the same day delivery.
Different time slots available for express are -
- 6:00 pm – 9:00 pm
- 10:00 pm – 12:00 pm
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Q. What about warranty and hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.
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Q. What happens if you're late?
We have a 98% on-time record. However, if we are going to be a few minutes late due to traffic density, we will call you and inform you.
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Q. What happens if I'm not at home when you deliver?
LocalBanya.com will dispatch your order as per the selected slot. In case you are not at home when they arrive, we will arrange a new time with you. However, a re-delivery fee of INR 30 will be appended to your existing bill.harged.
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Q. Will you drop-off my groceries in front of my home or to my neighbour in case I am not home?
In case you are not at home, we will deliver to your neighbour's place if we have received this instruction by you on call or by a mention on the 'special delivery instruction' section on the order form. If the order is cash/card on delivery, we will be collecting the same from your neighbour.
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Q. Can I change my delivery slot & time?
Yes, you can change your delivery slot & time by Contacting our Customer Care. We will not be able to reschedule orders that have already been shipped out by us. In such cases a redelivery fee of INR30 will be appended to your bill
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Q. What do I do if an item is defective (broken, leaking, expired)?
In case of any issues, you can always contact our customer care on 810-88-44400.
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful. We insist you check all the items at the point of delivery
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Q. How will I get my money back in case of a cancellation or return? What are the modes of refund?
The amount will be refunded to you via Banya Points to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit/Debit card ro Netbanking which takes upto 8 to 10 working days to feature in your statement. Please contact customer support for any further assistance regarding this issue. Please note we will not be giving any cash refunds
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Q. How can I cancel my entire order?
Please contact our Customer Care in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
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Q. How can I cancel items in my order?
You can cancel an item in your order, till the item is shipped by Localbanya.com
In order to cancel an item in your order call customer service on 810 88 444 00
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Q. How do I pay for my order?
LocalBanya offers you multiple payment methods.
You can pay by all major credit cards and debit cards issued by Indian banks. You can also use Internet Banking (covering 44 banks), Cash on Delivery , Card on Delivery (coming soon)
Whatever your online mode of payment, you can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
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Q.What is Cash on Delivery?
If you are not comfortable making an online payment, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
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Q.How do I pay using a credit/debit card?
We accept all VISA and MasterCard credit/debit cards issued in India. LocalBanya cannot currently process international credit cards.( need clarification)
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you might be redirected to the bank's page for entering the online 3D secure password.
You will get an immediate email if the payment is successful. Incase you are facing any issue call customer service on 810-88-444-00 and we will help you out.
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Q.How do I pay using a credit/debit card?
We have tie ups with all major banks offering net banking facility. To pay using your Net banking, select the bank at checkout, you will need your net banking id, password, and a secure password if required.
You will get an immediate email if the payment is successful. Incase you are facing any issue call customer service on 810-88-444-00 and we will help you out
We accept payment through Internet Banking for the following banks: Table of banks
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Q.How do I place a Cash on Delivery / Card on Delivery (C-o-D) order?
Select Cash on Delivery / card on delivery as a payment option,
Once confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only or Card-only payment to our delivery person at the time of delivery of your order to complete the payment.
Terms & Conditions:
• No cheques will be accepted
• Delivery will be made against payment only.
• We will not be able to collect payment from your nearby ATM machine.
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Q. How do I change my mode of payment?
You will need to call our customer service on 810-88-444-00& we will help you change the payment mode
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Q.Is it safe to use my Credit/Debit card or Netbanking on LocalBanya?
Yes, shopping at LocalBanya is 100% safe. All Credit card and Debit card payments on LocalBanya are processed through secure and trusted payment gateways managed by leading Indian banks. Furthermore, the Banks might ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction extremely safe and secure. You can be assured that LocalBanya offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
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Q.Does LocalBanya store my Credit/Debit card infomation?
LocalBanya does not store any of Credit/Debit card details provided to you. LocalBanya directly takes you to the bank page where you provide all information. The bank in turn stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.
Q. What is banya points?
Q. How do I earn banya points?
Q. How to use banya points?
Q. Where can I see my banya points?
Q. Maximum usage of banya points?
