Everyone has questions. Sometimes they're obvious, sometimes they're random and bizarre. But when it comes to the normal everyday questions that people want answers to, we can certainly do that. So if you've got a question, scroll down and we'll see if we've been able to pre-empt yours with an answer below!
If your query is of urgent nature and is different from the set of questions below then do write to us at
firstname.lastname@example.org or call us on 8108844400 to get our immediate help.
Q. So what is with selling groceries online?/ why should I buy groceries online?
Well it's simple: ‘the savings’! LocalBanya.com shoppers can expect the best prices in Mumbai on big brand grocery items because when we sell online, we can sell stuff cheaper. With fewer overheads, no parking lots or aisle shelves and store floors to pay for, we can concentrate on lower prices for you. At LocalBanya.com, you can expect to save on your regular grocery bill, with savings of up to 40% off on some items. Not only that, but buying groceries online takes away the drive to the store, battling for a car park, waiting at the checkouts and dragging your bulky bags home, free home delivery - no matter where in Mumbai you live!. Plus you only pay once you receive your order- Why go anywhere else?
Q. Well, it sounds pretty good, how is it that you can offer discounted prices all round the year and other big supermarkets can’t?
It's simple. Our buyers are masters of seduction; we tell our suppliers that all our customers will turn up in their driveway if they don't give us a better-than-amazing deal on their products - it's a pretty compelling proposition. Needless to say, they comply. But in reality, our ability to source amazing deals on everyday groceries probably has something to do with the fact that we order huge amounts, have fast turnover, offer suppliers fast payment and have low overheads.
Q. What kind of tempting products do you sell?
We mainly offer big name brands which are known and trusted and can be found in your local supermarket. Shoppers can expect everything from packaged foods like pasta, snacks, sweets and staples to household necessities such as cleaning products, soaps and detergents. There are also personal hygiene products such as toothpaste and nappies, cosmetics, pharmaceuticals... you name it and we have it. More than 7000 to 8000+ products are on offer, refreshed and increased each shopping day.
Q. What about products we want but cannot find on LocalBanya.com?
For the things you can’t find, let us know through our ‘suggest a product’ tab and we will try to make it available to you in no time.
Q. Are there any pre-conditions for ordering groceries through LocalBanya.com?
Yes. You must register with 'LocalBanya.com' using a valid email-id and delivery address before shopping and your order value needs to be at least of Rs.500.
Q. What areas in Mumbai do you deliver at? And are the rates the same?
We deliver all across Mumbai except Thane, Vashi & Navi Mumbai (coming soon). The rates remain the same anywhere and everywhere in Mumbai !
Q.How do I look for a particular product?
You can browse our virtual aisles to check out the corresponding products. In addition, you can also use the Search bar to initiate a keyword search for any product. If you are having any issues you may contact customer service on 8108844400
Q. How do I shop for groceries using LocalBanya.com?
Q.What is My Account?
We've made it easy for you to view and update your account any time through "My Account". "My Account" allows you view all your previous transactions at LocalBanya.
- Manage/edit/add to all your personal data like address, phone numbers
- Change your password
- View your orders
- View your banya points
- Track your order
"My Account" has to be created prior to the first time you place an order. We do not offer a guest checkout
Q. Is there a way to look through my past shopping bills? Can I use my past orders to make a new one?
On the homepage tabs you can click on 'My Usuals' or go to 'My Accounts' and you will see you past order history. Check/ uncheck what you need and order. You can also add more products by browsing our 'Aisles' to complete the order.
Q.How do I know my order has been confirmed?
Once you select confirm, your order is immediately processed internally and you receive a confirmation mail on the email address associated with your account. In this mail you will be provided with a unique Order ID (eg. LB49840101) , a listing of the item/s you have ordered and an expected time of delivery.
Q. Why do I get a pop-up 'maximum permissible quantity is …'?
We are a consumer centric business purely. In order to avoid fraudulent use of our services; we have set a maximum permissible quantity for a single order. We also have limits for special offers we run from time to time.
Q. Can I make changes to my shopping bag before or after placing an order?
Before: Yes, till you haven't confirmed the order, items will remain in your shopping cart. You can simply add/remove items from the shopping cart by clicking the 'Delete' to remove items or, 'Add' to add items.
After: If you have confirmed an order and need to change it you can call our customer care on 810-88-44400 and we will make the changes for you.
Q. How do I check which items were not available from my order? Will someone inform me about the
items unavailable in my order before delivery?
You will receive a call from customer service if there are items that are not available that you ordered. You will be given the option to cancel that item or chose a replacement. If the order has already been paid for you will receive a refund via Banya points or a credit back to his account. If the order is not a pre-paid one, you can simply edit inform customer service what you would like to do and the bill will be edited by us.
We deliver all across Mumbai within BMC limits only
Q. What are the delivery charges?
LocalBanya provides free delivery on all items if your total order amount is INR 500 or more for normal delivery times. LocalBanya charges INR 30 for express delivery.
Q. What is the estimated delivery time?
We deliver between 09:00 am – 12:00 am & Monday – Sunday all across Mumbai. Simply, select any of the delivery options most comfortable for you-
Time slots start from the next day and extend upto 14 days in future.
Daily time slots are -
- 9:00 am – 11:00 am
- 12:00 pm – 2:00 pm
- 3:00 pm – 5:00 pm
- 6:00 pm – 9:00 pm
- 10:00 pm – 12:00 pm
Express Delivery: Chargeable at INR30. Place an order before 12:00 pm and get the same day delivery.
Different time slots available for express are -
- 6:00 pm – 9:00 pm
- 10:00 pm – 12:00 pm
Q. What about warranty and hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.
Q. What happens if you're late?
We have a 98% on-time record. However, if we are going to be a few minutes late due to traffic density, we will call you and inform you.
Q. What happens if I'm not at home when you deliver?
LocalBanya.com will dispatch your order as per the selected slot. In case you are not at home when they arrive, we will arrange a new time with you. However, a re-delivery fee of INR 30 will be appended to your existing bill
Q. Will you drop-off my groceries in front of my home or to my neighbour in case I am not home?
In case you are not at home, we will deliver to your neighbour's place if we have received this instruction by you on call or by a mention on the 'special delivery instruction' section on the order form. If the order is cash/card on delivery, we will be collecting the same from your neighbour.
Q. Can I change my delivery slot & time?
Yes, you can change your delivery slot & time by Contacting our Customer Care. We will not be able to reschedule orders that have already been shipped out by us. In such cases a redelivery fee of INR30 will be appended to your bill
Q. What do I do if an item is defective (broken, leaking, expired)?
In case of any issues, you can always contact our customer care on 810-88-44400.
We have a no questions asked return policy. In case you are not satisfied with a product received, you can return it with our delivery person at time of delivery or you can contact our customer support team and we will do the needful. We insist you check all the items at the time of delivery
Q. How will I get my money back in case of a cancellation or return? What are the modes of refund?
The amount will be refunded to you via Banya Points to use as store credit for any forthcoming purchases. In case of credit card payments, we can also credit the money back to your account, which takes upto 8 to 10 working days. Please contact customer support for any further assistance regarding this issue. Please note we do not give any cash refunds for any reason
Q. How do I cancel an entire order?
Normally, you may cancel an entire order before it has been dispatched. However, if you need to do so after it has been shipped please call customer service on 8108844400.
Q. How can I cancel items in my order?
You can cancel any item/s in your order prior to the order being shipped. In order to cancel an item in your order call customer service on 810 88 444 00.
Q. How do I pay for my order?
We offer you multiple payment methods. You can pay using all major credit cards and debit cards issued by Indian banks. You can also use Internet Banking (covering 44 banks), Cash on Delivery and Card on Delivery. You can be assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
Q.What is Cash on Delivery?
If you are not comfortable using a pre-paid payment mode, you can opt for Cash on Delivery (C-o-D). With C-o-D you can pay in cash at the time of actual delivery of the order at your doorstep
Q.How do I pay using a credit/debit card?
We accept all VISA and MasterCard credit/debit cards issued in India. LocalBanya cannot currently process international credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the back of your card). After entering these details, you might be redirected to the bank's page for entering the online 3D secure password.
You will get an immediate email if the payment is successful. In case you are facing any issue call customer service on 810-88-444-00 and we will help you out.
Q.How do I place a Cash on Delivery / Card on Delivery order?
Select Cash on Delivery / card on delivery as a payment option, Once confirmed, your order will be processed. You will be required to make a cash-only or Card-only payment to our delivery person at the time of delivery of your order to complete the payment.
Incomplete may imply the following:
• Bank or Payment gateway is down and payments could not be processed.
• Payment gateway did not send confirmation to us about the actual payment status. We will internally check back with the payment gateway to determine status in a few hours. If complete, we will change your order to confirmed
• Payment has been denied.
Please call customer service on 8108844400 to confirm which possible scenario applies to your order.
Q. How do I change my mode of payment?
You will need to call our customer service on 810-88-444-00& we will help you change the payment mode
Q.Is it safe to use my Credit/Debit card or Netbanking on LocalBanya?
Yes, shopping at LocalBanya is 100% safe. All Credit card and Debit card payments on LocalBanya are processed through secure and trusted payment gateways managed by leading Indian banks. Furthermore, the Banks might ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction extremely safe and secure. You can be assured that LocalBanya offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
Q.Does LocalBanya store my Credit/Debit card infomation?
LocalBanya does not store any of Credit/Debit card details provided to you. LocalBanya directly takes you to the bank page where you provide all information. The bank in turn stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.
Q. How do I pay using Banya Coupons?
If you have valid Banya coupons you may enter them in the box provided when you are on the payment mode page. If the coupon is valid your Cart amount will update automatically.
Q. Where can I find Banya coupons?
We regularly send out e-coupons to our newsletter subscribers. You may sign up for our newsletter here:…
In addition, any current coupons will also be displayed on our website and on our Facebook/Twitter page based on promotional activities.
Q. What if my coupon does not work?
If you are having issues with using a coupon, please check the following:
A. You have entered the code correctly
B. The coupon has not expired
If any of the above occurs you will get the corresponding error message.
If the coupon has been entered correctly and is not expired and still does not work, please call or email our customer service department for a resolution. They are there to help.
Q. What are the guidelines for using Sodexo?
There are 2 types of vouchers issues by Sodexo – Sodexo Meal Pass and Sodexo Gift Pass. We only accept Sodexo Meal Pass.
If you would like to use Sodexo against an order, you may do so based on the following criteria:
A. Exact amount in Sodexo coupons have to be presented at time of delivery to our delivery staff
B. Coupons are applicable to all food products except dairy, oil, baby foods and sugar
C. For example, if your bill is Rs 900 and you chose to pay Rs 1000 in the form of Sodexo vouchers you will not receive Rs 100 back.
Q. How many coupons may I use for a single order?
You can only use a single e-coupon per order. In addition, you may only use either Banya points, Banya coupons or Sodexo coupons per order as well. Combination use of 2 or more different types will not work.
Q. Will I get any Banya points if I use Banya coupons?
If you use Banya coupons for any order you will not receive any Banya points for that order.
Q. Will I get any Banya points for using Banya points or Sodexo?
For Banya points used against an order - you will not receive new Banya points for that purchase.
For Sodexo usage - you will receive Banya points for the non-Sodexo amount of the order only.